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When you buy our products at “Funwood Games” your purchase is covered by our 15-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. *Conditions Apply, To request a refund, simply contact us with your purchase details within fifteen (15) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.